Something not right?
Tell us. We’ll fix it.
If a class, a payment, a tutor, some content or your personal data didn’t go the way it should, write to our Grievance Officer. Every complaint gets a ticket number and a reply within 24 hours.
Achintya Upadhyay
BookYaar Private Limited
- Phone
- +91 72660 19278
- Address
- Plot 282, Block AG, Shalimar Bagh,
North West Delhi 110088 - Working hours
- Monday – Saturday, 10:00 am – 6:00 pmEmails sent outside these hours are picked up the next working day.
Our response promise
These timelines apply to every complaint, whoever you are: tutor, student or parent.
24 hrs
We acknowledge your complaint
You get a ticket number to track it
15 days
We resolve and close it
Payment issues usually in 7–15 days
24–72 hrs
Unlawful content is taken down
Copyright notices are handled as per the notice
How it works
Four simple steps from your email to a solution.
- 1
Write to us
Email grievance@bookyaar.com with your name, registered mobile or email, what happened, and screenshots if you have them.
- 2
Get a ticket number
Within 24 hours we confirm we have your complaint and share a ticket number.
- 3
We look into it
We check the facts, hear both sides where needed, and keep you updated.
- 4
Resolved and closed
Within 15 days we fix the issue and tell you exactly what was done.
What you can raise
Report anything on BookYaar that is against the law or your rights:
Copyright & IP
Your notes, videos or brand copied
Unlawful content
Obscene, hateful or misleading content
Harassment & abuse
Threatening, abusive or insulting messages
Impersonation
Fake profiles or someone posing as you
Data & privacy misuse
Personal data used without consent
Fraud & payment scams
Fake fee demands or payment fraud
About a child’s safety or privacy? Write “URGENT” in your email subject. We treat it as top priority and act the same day.
Ready to tell us what happened?
Write to Achintya Upadhyay, Grievance Officer, at grievance@bookyaar.com. You’ll hear back within 24 hours.