Refund & Cancellation Policy

This Refund & Cancellation Policy applies to any payment made to BookYaar Private Limited (CIN U85500UP2026PTC241192) for services on bookyaar.com and the BookYaar app. It forms part of our Terms of Service.

The BookYaar Starter plan is free for up to 5 students. Nothing is charged to sign up or use it within that limit. You can stop using Starter or delete your account at any time.

To add more students, you can buy slabs of 5 students each. The price (inclusive of GST), the period it covers and any renewal terms are shown in the app before you pay.

Cancelling: you can cancel a slab, or stop a renewal, at any time from the app or by writing to us. There is no cancellation fee. The slab stays active until the end of the period you have paid for.

Refunds: a slab is not refundable once it has been activated, except in these cases:

• duplicate or mistaken charges;
• the slab could not be used because of a fault on our side that we did not fix within 7 days of your complaint;
• you close your account after we notify you of a change in service providers (see the Privacy Policy, Section 7).

In those cases, we refund the unused part of the period.

BookYaar does not collect or hold tuition fees paid by parents or students to tutors. Fee records on the Platform are for the tutor's record-keeping only. Refunds of tuition fees are a matter between the tutor and the parent, and BookYaar cannot process them.

To ask for a refund, write to grievance@bookyaar.com with:

• your registered email or mobile number;
• the transaction date and amount;
• the payment reference.

Once we verify the request, we refund to the original payment method within 5–7 working days. Your bank may take a few extra days to credit it.

When other paid plans, add-ons or Coins become available, we will show the price (inclusive of GST), billing cycle, renewal, cancellation and refund terms clearly before you pay, and update this policy. Changes will not apply to a payment made before the change.

Grievance Officer: Achintya Upadhyay · grievance@bookyaar.com · +91 72660 19278 (Mon–Sat, 10 am – 6 pm) · Plot 282, Block AG, Shalimar Bagh, North West Delhi 110088. We acknowledge complaints within 24 hours and resolve payment issues within 7–15 days.